In the same way that the clever SEVERIN products help you in your daily household chores, we at SEVERIN and HSCL strive to support you if you have any questions or wishes – quick, helpful and straight-forward.


Here you can find a list of the most frequently asked questions as well as the answers or solutions to a specific problem.

Warranty: All SEVERIN products come with a 2 Year Warranty. The warranty period applies from the date of purchase by the first customer and is transferable only between end-users. The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries. The liability of SEVERIN (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs.

Instruction Manuals: To view or download a copy of an instruction manual for your SEVERIN product, please type in the model number of your appliance e.g. KM3890 in the search field on the top of the page and go to downloads on the product page. If you cannot find your manual please send us an email to

Purchase Spare Parts or Accessories: We have an extensive range of SEVERIN spares and accessories. If you need your SEVERIN spare part in a hurry, then we can offer the option for next day delivery. In case we do not have the part in stock, we can deliver them within 7 – 14 days. Please send us an email to or call us at 01204 558181.

For any other question please contact us:

  • HSCL
  • Firwood Industrial Estate
  • Thicketford Road
  • Bolton
  • BL2 3TR
  • United Kingdom

Telephone: 0044 1204 55 81 81

If you would like to contact us please click here.